Switching 3PL
Your next fulfilment move does not need to be painful.
If service, communication or inflexible processes are holding your current 3PL back, moving doesn't have to disrupt your operation.
How a switch actually happens
Your orders keep moving the whole way through.
Every move is different, but the shape of it stays the same. Your current provider keeps fulfilling until go-live, so there is no gap for your customers.
Migration plan
We agree the shape of the move up front (stock, integrations, testing and a go-live date), so there are no surprises partway through.
Stock transfer
Inbound inventory is coordinated to arrive and get checked in without leaving you unable to fulfil orders while it happens.
Test before go-live
Order flow, labels, packaging and carrier rules are validated with real test orders before your live traffic switches over.
Named ownership
One person is responsible for your move from first call to go-live. Not a support queue you have to re-explain yourself to.
Why brands switch to Smart.
Someone you can actually reach
If your current provider feels remote, you'll have a named contact who knows your account and can make decisions.
One operation, every channel
DTC, marketplace and B2B orders run from the same stock pool, so switching does not mean choosing between them.
Hands-on when it matters
Kitting, relabelling, QC and one-off projects are handled directly rather than treated as exceptions nobody owns.
Visibility from day one
Live stock, order and dispatch status in the client portal from the moment your first order ships.
FAQ
Switching questions
How quickly can you start fulfilling my orders?
Most clients are up and running within 1-2 weeks. This includes integrating your sales channels, receiving your initial stock, and processing your first orders. We'll guide you through every step of the onboarding process.
What platforms do you integrate with?
We integrate with all major eCommerce platforms including Shopify, WooCommerce, Magento, Amazon, eBay, Etsy, TikTok Shop, and many more. We also work with inventory management systems like Linnworks and ShipStation.
How do I track my inventory?
You'll have access to our client portal where you can view real-time inventory levels, order status, shipping information, and detailed reports. We also send automated alerts when stock levels are running low.
Do you have minimum order requirements?
We work with businesses of all sizes. Whether you're shipping 50 orders a month or 50,000, we have a solution that works for you. There are no minimum volume requirements to get started.
Ready to plan your move?
Tell us where you're switching from and what you need, and we'll come back with a plan, not just a quote.