Magento Open Source, Adobe Commerce and the merchants on each
Magento comes in two forms. Magento Open Source is the free, self-hosted edition that agencies build on for established retailers. Adobe Commerce is the licensed edition, with extra features including B2B tools such as company accounts, quotes and requisition lists. We work with both.
Either way, the merchants tend to be further along: large catalogues, several brands or regions running as separate websites and store views, an ERP or PIM feeding product data, and an agency or in-house developer who owns the codebase. They choose Magento because they want control, and they expect fulfilment to respect the way their store is modelled.
Where Magento orders get demanding
Configurable products are the first test. A customer buys a parent product in a particular size and colour, and the warehouse must pick the exact child SKU behind it. Bundle and grouped products add another layer, as do custom attributes that change how an item is packed or labelled.
Multi-store setups are the second. Orders from different websites can need different packaging, inserts or carrier choices, even though they share stock. We set those rules per store, pack to your spec at 99.9% pick and pack accuracy, and dispatch same day for orders placed before 9pm (cut-offs vary by carrier, service and daily order profile).
Trade orders are the third. Adobe Commerce B2B buyers often order in cases or cartons on account, so we pick those as case, carton or pallet orders from the same stock as your consumer parcels.
Orders, shipments and salable quantity between Magento and Smart
In Magento, an order starts as Pending, moves to Processing once payment is received or authorised, and becomes Complete once it has been invoiced and shipped. We take orders into our system via API integration once they are ready to fulfil, including the product options and custom attributes you have agreed we should act on.
When a parcel leaves, a shipment is recorded against the order with the carrier's tracking number, which is what completes it in Magento and lets the customer follow the delivery from their account.
Magento's Inventory Management works in sources and stocks: sources are the physical places goods sit, and salable quantity is calculated from the sources linked to a stock. We keep the quantities for our warehouse up to date, so the salable figure your storefront shows reflects what is actually on our shelves, and bulk stock movements such as a large goods-in are reflected in one go.
